Mendel Jewelers in 20443 Old Cutler Road

Customer Reviews about Mendel Jewelers:

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  I left my wedding ring to get a sizing spacer and was very happy with the price. Unfortunately, you get what you pay for. I picked up the ring and two of my diamonds were now a dark gray. I was told that was probably how I dropped off my ring which added insult to injury and then I was told it was probably just dirty. They asked to keep it for a few more days to send back to the jeweler to get it thoroughly cleaned. When I picked it up, it was honestly better than before but still clearly darker and less shiny than the rest. My ring is an eternity band with all the same very good quality diamonds around so the two dark diamond stand out like a black rock. The owner then had the audacity to offer to swap my two gray diamonds for the price of $120.00. In other words I could pay to have them fix what they ruined. In addition to the diamonds, the spacers they put are hideously put in making my once very pretty ring look cheaply made. I wish I could post a picture here because it's just hard to believe they would do such work. Laura and the daughter of the jeweler are very nice but I'm appalled by how the owner treated me. If you go I don't recommend having any expensive jewelry altered.
  By jacqueline castillo, June 21, 2017
• ★ ★ ★ ★ ★
  Great customer service. Answered all of my questions. Very knowledgeable, polite, and helpful.
  By Andrew Heron, May 09, 2017
• ★ ★ ★ ★ ★
  A rare find, a gem. Met the owner who went out of his way to make me feel welcome and expertly fixed my watch band, Never mind the job he did, the best thing about the place is the owner, a true American Gem.
  By Damaso V Santana, November 28, 2016

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